Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITHACS003 Mapping and Delivery Guide
Prepare rooms for guests
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SITHACS003 - Prepare rooms for guests |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to clean and prepare rooms, including bedrooms and bathrooms, in an accommodation establishment. It requires the ability to set up cleaning equipment and trolleys and to safely clean guest rooms using resources efficiently to reduce negative environmental impacts.The unit applies to housekeeping attendants in commercial accommodation establishments. They work under supervision and usually as part of a team.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in an operational commercial accommodation environment. This can be: an industry workplace a simulated industry environment. Assessment must ensure access to: fixtures: chairs desks lamps and light fittings mini-bar or refrigerator shower, bath or spa vanity unit and hand basin toilet soft furnishings telephone television wall mirrors wardrobe and coat hangers various guest rooms with different sized beds small equipment: bathroom supplies: toilet rolls tissues towels and bathrobes various toiletries bed linen and pillows compendium, stationery and pens crockery cutlery door signage and door stoppers electric kettles or jugs fire extinguishers glassware guest literature and information hair dryers iron and ironing board laundry bags and lists radio or alarm clock tea and coffee making facilities waste paper bin and liners cleaning equipment: electrically operated equipment: polishers scrubbers vacuum cleaners garbage receptacles manual equipment: brushes buckets dusters mops pans toilet brushes range of cloths: dry dusting lint-free polishing wet trolley for transporting cleaning supplies cleaning agents and chemicals for hard and soft surfaces: acid-based products agents for specialised surfaces: glass wood cream cleansers deodorisers disinfectants laundry detergent multi-surface cleaners sanitisers spot cleaning agents pesticides personal protective clothing and equipment: aprons gloves headwear jackets overalls waterproof clothing and footwear guest rooms to be cleaned, that include a range of different hard and soft surfaces organisational specifications: equipment/supply checklists for cleaning trollies equipment manufacturer instructions maintenance reporting procedures product manufacturer instructions procedures for cleaning premises and equipment procedures for reporting suspicious items or occurrences room servicing schedules. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and: have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Accommodation Services |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Prepare for room servicing. |
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Element: Make up beds. |
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Element: Clean rooms. |
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Element: Organise rooms. |
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Element: Check rooms. |
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Element: Check and store trolleys and equipment. |
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